IT Services
Elevate IT services with advanced workflow automation
Enhance efficiency, improve service delivery, and ensure compliance across various IT operations with our robust automation solutions.
How we help
IT departments
Software change request
Automate and track change requests, ensuring proper documentation, approvals, and implementation.
New IT projects
Streamline project initiation, approval, and management processes for new IT initiatives.
System access requests
Manage access control efficiently by automating requests and approvals for system access.
Software asset management
Enhance software asset tracking, compliance, and license management with automated workflows.
Help desk and support teams
Ticket management
Simplify the entire ticketing process from submission to resolution, ensuring tickets are assigned to the right teams and resolved quickly.
Knowledge base automation
Maintain and update a knowledge base automatically as tickets are resolved, ensuring support teams have access to the latest information.
SLAs and reporting
Track and report on service-level agreements (SLAs) to ensure timely resolution of issues and provide visibility into IT service performance.
IT operations
Network monitoring
Integrate network monitoring tools with automated workflows to ensure alerts are routed to the appropriate teams and addressed promptly.
Patch management
Automate the patch management process, ensuring all systems are up to date and compliant with security standards.
Server provisioning
Streamline the provisioning of servers and other IT infrastructure, automating the approval, setup, and configuration processes.
Backup and disaster recovery
Securely store and quickly restore critical data with automated backup processes and disaster recovery plans.
Neil Weitz
Director of IT HELP
“The widespread adoption of this system went much faster than we expected. What we did was give employees an automated approval and notification process, replacing the manual gathering of approvals for IT services, saving the business units time and money, and we’ve been able to make that available to many more employees in a very short amount of time.”
GSK
Benefits
Enhance operational efficiency
Minimize manual effort, improve response times, and ensure consistent service by automating IT service management tasks.
Ensure compliance and security
Maintain adherence to IT policies and regulatory requirements with automated compliance checks, secure access controls, and detailed audit trails.
Improve collaboration and communication
Reduce bottlenecks and promote teamwork by automating notifications, task assignments, and approvals to ensure all stakeholders are informed and aligned.
Used by leading organizations
About our solutions
Process Builder
Design and automate IT workflows with an intuitive visual builder. Create complex workflows for tasks like incident resolution, service request management, and change control with ease.
Design and automate IT workflows with an intuitive visual builder. Create complex workflows for tasks like incident resolution, service request management, and change control with ease.
Form Designer
Build custom forms tailored to IT needs, including incident reports, service requests, and change requests. Ensure accurate data capture with dynamic, real-time forms that integrate seamlessly with IT systems.
Build custom forms tailored to IT needs, including incident reports, service requests, and change requests. Ensure accurate data capture with dynamic, real-time forms that integrate seamlessly with IT systems.
Custom Service Portal
Create branded IT service portals with customizable dashboards, providing users with the ability to request services, check the status of tickets, and access knowledge base articles.
Create branded IT service portals with customizable dashboards, providing users with the ability to request services, check the status of tickets, and access knowledge base articles.
Real-Time Audit Reports
Generate detailed, real-time reports on IT workflow performance, compliance metrics, and user activity. Keep track of incident resolution times, service request volumes, and change management processes.
Generate detailed, real-time reports on IT workflow performance, compliance metrics, and user activity. Keep track of incident resolution times, service request volumes, and change management processes.
Office Templating
Use Office templates to generate standardized documentation for IT processes, such as change control records, incident reports, and asset inventory lists, ensuring consistency and accuracy.
Use Office templates to generate standardized documentation for IT processes, such as change control records, incident reports, and asset inventory lists, ensuring consistency and accuracy.
